FAQs
Here’s a curated list of FAQs tailored for your KARA leather brand, blending luxury, craftsmanship, and practical customer info:
👜 Product & Material
1. What type of leather does KARA use?
KARA uses premium, genuine leather including full-grain, top-grain, and vegetable-tanned variants, chosen for their durability, natural finish, and timeless appeal.
2. Are KARA products handmade?
Yes, each piece is carefully handcrafted by skilled artisans to ensure exceptional quality and attention to detail.
3. Will the leather change over time?
Yes, genuine leather develops a unique patina with age, enhancing the character and beauty of the product.
📦 Shipping & Delivery
4. Do you ship internationally?
Currently, we ship across India. International shipping will be available soon – stay tuned!
5. How long will my order take to arrive?
Orders are typically delivered within 5–7 business days. Delivery times may vary depending on your location.
6. Can I track my order?
Yes, you’ll receive a tracking link via email once your order is dispatched.
🔁 Returns & Exchanges
7. What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused and in original condition.
8. How do I initiate a return or exchange?
You can initiate a return by contacting us at [insert email/contact], and we’ll guide you through the process.
🛠 Product Care
9. How do I care for my KARA leather product?
Avoid direct sunlight and moisture. Use a dry cloth to wipe and a leather conditioner occasionally to maintain softness.
10. Can I waterproof my leather bag?
We recommend using a leather protector spray for added resistance, but avoid soaking or washing your leather item.
💬 Others
11. Do KARA products come with a warranty?
Yes, all KARA products come with a 1-year manufacturer warranty against workmanship and material defects.
12. Can I customize a product?
Select customizations may be possible. Reach out to us with your request and we’ll see what we can do.
13. Where are KARA products made?
Proudly made in India, every KARA piece reflects rich craftsmanship and heritage.
14. Do you offer gift packaging?
Yes! You can choose gift-wrapping at checkout for a beautifully presented surprise.