Frequently Asked Questions


Placing an order is easy. Simply follow these steps:

  • Shop on our website by browsing through our product range
  • Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
  • Add an item to your shopping basket by clicking the "Add to Cart" button on the product page
  • Review the items you have chosen in your shopping bag. To delete an item from your shopping bag select the " Delete product" option and click the " Update Now" button.
  • You can continue shopping by selecting the "Continue Shopping" button
  • You can also view the items in your basket while you continue shopping, by clicking on the "My Basket" option at the top of the homepage

Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible. If entering a promotional code, please ensure you click 'apply' in order to action the code. Complete your order by selecting "Checkout" and then follow the steps.

Should you need further assistance with placing an order, please contact our Customer Services Team on, who would be happy to assist you.

We realise how important it is to securely store any information that you provide us. The KARA transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the in your browser address window, also a small locked padlock will appear in your browser window.

Simply use the 'search' engine on the website and type in the product code or a description of the item you are looking for.

We accept all major credit and debit cards. We also provide a cash on delivery option to our users.

We are unable to take orders by phone or fax, but you can shop online with complete confidence. Our website uses sophisticated software to provide the highest level SSL encryption technology to secure your online payment.

Unfortunately you will need to place a separate order for anything else that you want to buy.

Under the Distance Selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us. Please see the cancellation right section of our terms and conditions.

If you would like to send your order as a gift, you can select the gift wrap option at the delivery options stage of the ordering process. You will then be offered the opportunity to add a gift note with a personal message. This facility is available only for small items.

We charge you for your order in Indian Rupees. Your card provider will apply the exchange rate when your card is charged.

All prices are inclusive of GST. The total cost of the order is the price of the products ordered plus the delivery charge.


We deliver to all addresses in India. We also ship overseas.

We hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 15 days for a refund or exchange. Goods must be unused and in the original packaging.

Put the product (unused and in its original packaging including the dog tag, accessories, dust bag and labels) with this note inside the box and affix the returns label overleaf.

Please be advised that all returned products must be in a re-saleable condition and contain the components (where applicable) above. We reserve the right to refuse any returns that do not comply with our returns requirements.

We will contact you by email to let you know that your refund has been processed. Please note that refunds take up to 15 working days to process from receipt by our Returns Department.

If you request an exchange we will contact you to action the exchange. This will involve placing a new order and taking payment details from you again.

Your original order will be refunded within the timelines stated above. We will contact you by email to let you know that your refund has been processed.


  • If your goods are damaged or faulty when you receive them, please contact our Customer Services who will advise you how to return the product to us.
  • If you request a refund or replacement due to faulty goods, we will assess the faulty products. If appropriate we will either refund you the value of the product and the original delivery charge, or action a replacement for which you will not be charged additional postage.
  • Refunds will be processed within 15 working days from receipt by our Returns Department. Once a refund has been processed you will receive a confirmation email from our Payment Service provider.
  • If you request an exchange we will contact you by telephone to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be charged on the exchange order.

If you request a refund we will contact you by email to let you know that the refund has been processed. This typically takes 15 working days. Please allow additional time if you are returning goods from overseas.

We are sorry your item was faulty or received damaged. We can arrange a replacement of the same item if it is still available. Please contact us to discuss options.

You can contact us by email at or call 011-29219545 on all working days excluding bank holidays.

You can leave a message at other times and we will reply to you via email (please be advised that all our emails and phone conversations are conducted in English, and we cannot accept reverse charge calls).


You can add an applicable promotion code to an existing order at any time before payment is taken. To use a promotion code:

Do your shopping and proceed to checkout as normal.

When you reach the Payment page, enter the code into the promotion codes box and click APPLY. Repeat this process if you have another promotion code that can be used in conjunction with the first offer.

Unfortunately, once your order has been confirmed, we are unable to make any amendments or apply a promotional code to your order.

On the payment page, you'll see within the 'Order Summary' whether any promotions have been deducted from the order total.

Please check that the code/link you are using is still valid and not out of date. For further assistance, please contact our Customer Services team.

Please check the terms and conditions of the offer to find out when the promotion code expires.