Our Commitment

At KARA, every order reflects our legacy of craftsmanship and care. From our artisans to your doorstep, we ensure that your purchase arrives in pristine condition, on time, and with elegance. Should there be any concerns, our team is always ready to assist.

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Order Processing & Dispatch

• Processing Time
  Orders are processed within 2 business days of payment confirmation.
  (Orders placed during public holidays or peak seasons may require additional processing time.)

• Dispatch Days
  Our warehouse dispatches from Monday to Saturday, excluding national and regional holidays.

• Pre-Order & Back-Order Items
  In cases where products are marked Pre-Order or Back-Order, the expected dispatch timelines will be displayed on the product page.

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Shipping Charges & Methods

• Domestic Shipping
  Shipping charges are calculated based on product weight, dimensions, and delivery location at checkout.
  Free shipping may be offered for selected collections or during promotional periods.

• International Shipping (Recommended to add if you're shipping globally)
  We offer reliable and insured international shipping. Charges are calculated at checkout.
  Note: Customs duties, taxes, and import fees (if any) are the responsibility of the recipient.

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Estimated Delivery Times

• Domestic Orders (India)
  5–7 business days after dispatch.

• International Orders
  7–21 business days after dispatch, depending on the destination and customs clearance.

Note: Delivery timelines are indicative and may vary during peak sale periods, unforeseen weather conditions, or customs clearance.

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Tracking & Order Updates

• Once your order is dispatched, you will receive your tracking number and link to monitor its journey in real-time.

• Please allow up to 24 hours for tracking information to update after dispatch.

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Address Changes

• Changes to the shipping address are accepted before dispatch only. Kindly email us promptly for modifications.

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Receiving Your Order

• Missed Delivery Attempts
  If the delivery attempt fails, our courier will retry or leave instructions for re-delivery/pick-up.

• Acceptance of Delivery
  Please inspect the package upon receipt. In case of visible damage, we recommend refusing delivery and contacting our support team immediately.

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Damaged, Lost, or Missing Orders

• Damaged Parcels
  In case of damaged parcels, please share clear photographs and your order ID within 48 hours of delivery. We will arrange a replacement or refund.

• Lost Orders
  If your parcel is confirmed lost after courier investigation, we will process a replacement or full refund.

• Partial Deliveries
  If your order arrives incomplete, please notify us within 3 days of delivery.

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Force Majeure

• We shall not be liable for any delay or failure in delivery caused by circumstances beyond our control (natural disasters, strikes, customs delays, pandemics, etc.).

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Customer Support

For any shipping or delivery-related queries, kindly reach out to:

Email: contactus@karabags.com

Phone: +91 9560039977

Business Hours: Monday to Saturday, 10 AM – 6 PM IST