Delivery & Shipping Policy – KARA

1. General

We are committed to delivering all products in excellent condition and at the earliest possible time, right to your doorstep. In cases of cancellations, undelivered, or lost orders, we will initiate a full refund of the order amount.

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2. Shipping Costs

Shipping charges are calculated at checkout based on the item’s weight, dimensions, and delivery destination. These charges will be collected at the time of purchase and reflect the final shipping cost.

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3. Damaged Parcels In-Transit

In the event of a damaged parcel, we will initiate a refund or replacement once the courier has completed their investigation.

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4. Lost Parcels In-Transit

If a parcel is deemed lost by the courier, we will process a refund or replacement after their investigation is concluded.

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Delivery Details

1. Domestic Transit Time

Domestic orders typically take 5–7 business days for delivery.

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2. Dispatch Time

Orders are dispatched within 2 business days of payment confirmation. Our warehouse operates Monday to Saturday, excluding national holidays. We aim to minimize any delay during such closures.

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3. Change of Delivery Address

Address changes can be accommodated before dispatch. Please contact us promptly if you need to update your delivery details.

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4. Out-of-Stock Items

If any item in your order is out of stock, it will be cancelled and refunded, and the remaining items will be shipped as scheduled.

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5. Delays in Delivery

During peak or sale periods, order processing may take longer than usual. If your delivery exceeds the expected timeframe, please reach out to us so we can investigate.

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6. Shipment Tracking

Once dispatched, you will receive a tracking link via email to monitor your shipment in real-time using the courier’s latest updates.

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7. Damaged Deliveries

If your parcel appears damaged upon arrival, kindly reject the delivery and inform our customer support. If the parcel was delivered in your absence, contact us immediately with relevant details for assistance.

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8. Customer Support

For any queries or support, feel free to reach out to us at:
📧 contactus@karabags.com