Placing an order is easy. Simply follow these steps:
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible. If entering a promotional code, please ensure you click �apply� in order to action the code. Complete your order by selecting "Checkout" and then follow the steps
Should you need further assistance with placing an order, please contact our Customer Services Team on firstname.lastname@example.org , who would be happy to assist you.
We realise how important it is to securely store any information that you provide us. The KARA transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.
You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.karabags.com in your browser address window, also a small locked padlock will appear in your browser window.
We offer deliver only through Aramex.
* Please note that deliveries to certain locations can take up to 2-3 days. For further details see our Terms and Conditions.
Due to adverse weather conditions there may be a delay with some deliveries in affected areas of the country. Please be patient with us as we try our best to get your delivery to you on time.
Tracking is only available for INDIAN orders. Unfortunately we cannot currently offer tracking for International orders, however please allow up to 10 working days for delivery.
Once your order has been dispatched you will receive a tracking email with a tracking number which you can use to track your order on. If you have not received your tracking number, please contact Customer Services.
Please complete the returns form (which was enclosed with your order), detailing why you are returning your products and if you would like an exchange, replacement or refund.
Put the product (unused and in its original packaging including the dog tag, accessories, dust bag and labels) with this note inside the box and affix the returns label overleaf.
Please be advised that all returned products must be in a re-saleable condition and contain the components (where applicable) above. We reserve the right to refuse any returns that do not comply with our returns requirements.
Please note that you will need to arrange and pay for the return of products to us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. KARA cannot accept responsibility for parcels lost in transit.
We will contact you by email to let you know that your refund has been processed. Please note that refunds take up to 15 working days to process from receipt by our Returns Department.
If you request an exchange we will contact you to action the exchange. This will involve placing a new order and taking payment details from you again.
Your original order will be refunded within the timelines stated above. We will contact you by email to let you know that your refund has been processed.
You can add an applicable promotion code to an existing order at any time before payment is taken. To use a promotion code:
Do your shopping and proceed to checkout as normal.
When you reach the Payment page, enter the code into the promotion codes box and click APPLY. Repeat this process if you have another promotion code that can be used in conjunction with the first offer.
Unfortunately, once your order has been confirmed, we are unable to make any amendments or apply a promotional code to your order.
On the payment page, you'll see within the �Order Summary� whether any promotions have been deducted from the order total.
Please check that the code/link you are using is still valid and not out of date. For further assistance, please contact our Customer Services team.
Please check the terms and conditions of the offer to find out when the promotion code expires.
If you request a refund we will contact you by email to let you know that the refund has been processed. This typically takes 15 working days. Please allow additional time if you are returning goods from overseas.
We are sorry your item was faulty or received damaged. We can arrange a replacement of the same item if it is still available. Please contact us to discuss options.
You can contact us by email at email@example.com or call 011-29219545 on all working days excluding bank holidays.
You can leave a message at other times and we will reply to you via email (please be advised that all our emails and phone conversations are conducted in English, and we cannot accept reverse charge calls).